Shipping policy

Shipping Policy

Last updated: 05.21.2026

Processing times
• All displays are made to order. Please allow 3–7 business days for us to custom print, cut, hand-assemble your display, perform quality checks, and generate tracking.
• Custom display orders have a 2–4 week design, assembly, and packaging process. Please allow sufficient time for us to deliver the best product.
• Orders placed after 12 pm CT or on weekends/holidays begin processing the next business day.

Order updates
• We’ll post status updates (processing, assembled, shipped) to your account page.
• You’ll receive a shipping confirmation email with tracking as soon as your order ships.

Shipping methods and transit times
• We ship from the United States via major carriers (e.g., USPS, UPS, FedEx).
• Estimated transit times are shown at checkout and begin after your order ships.
• Expedited options (when available) shorten transit time but do not change the processing window above.

Shipping rates
• Free standard shipping on domestic U.S. orders over $75 (subtotal after discounts, before taxes). International orders do not qualify for free shipping.
• Rates for orders under $75 and all international shipments are calculated at checkout based on destination, size, and weight.
• Occasional promotions may offer additional discounts; eligibility is shown at checkout.

Address accuracy
• Please ensure your shipping address is complete and accurate. We are not responsible for delays or returns due to incorrect addresses.
• If a package is returned to us due to an address issue, a second shipping charge may apply to reship.

International shipping
• International customers are responsible for any customs duties, taxes, or import fees assessed by the destination country.
• Delivery estimates may be extended by customs processing.

Tracking
• Tracking links are emailed when your order ships and are available in your account.
• Tracking may take up to 24 hours to update after label creation.

Damaged or lost shipments
• Inspect your package upon delivery. If damaged or missing, contact us promptly with your order number and photos of the item, packaging, and shipping label so we can assist with a carrier claim and arrange a replacement when applicable.

Partial shipments
• In rare cases, we may ship items separately to speed delivery. You will receive separate tracking numbers.

Holiday peaks and weather delays
• Carrier and weather disruptions can extend delivery times. Thank you for your patience during peak seasons.

Support
• Live chat: available on our site during business hours
• Email: heartsandhits@gmail.com
• Discord: Join our Discord

Notes
• Business days exclude weekends and U.S. federal holidays.
• Made-to-order timelines may vary slightly for high-volume periods or specialty materials; we’ll notify you if additional time is needed.